Rental Terms & Conditions

Rental Return
Orbus^® guarantees the quality and functionality of its products when used in the correct manner as illustrated on each product instruction sheet. Failure to comply with Rental Terms and Conditions may result in additional charges and fees, determined at the discretion of Orbus.

Printed display graphics are purchased and remain the property of the purchaser. The renter does not need to return purchased items.

Orbus rental displays are provided with return address labels for shipment back to Orbus so that materials are returned appropriately to the originating facility. The pickup and coordination of return is the responsibility of the customer. Return shipping charges will be invoiced accordingly.

Within a week of receiving the rental items back, if purchased items are included, you will have three options for what you would like to do:

1. Ship the purchased items. You will need to provide destination address and ship method.
2. Dispose of the items. You will be charged a disposal fee of $87.50 for up to 250 lbs. of trash, each lb. over 250 is billed at $.35 per lb.
3. Add to storage. Storage rates apply. See Set-Up Labor & Storage Rates page.

If the customer chooses to use their own shipper number or a third party shipper number, the customer will be responsible for pick up and coordination. Customer is advised to use the ship to address provided on the return address label.

Shipping Errors & Responsibility
Any errors that occur during the shipping/freight process shipped under the Orbus prepaid freight service will be guaranteed and covered should the shipper lose, damage or delay a product outside their guaranteed delivery time. Orbus will process the claim information.

For errors in shipments shipped using a customer’s shipper number or a third party shipper number, the customer will be responsible for replacing the affected product at cost and following through with the claim through the shipping/freight company. Orbus will begin the claim process and provide the customer with the claim information. Any further claim correspondence will be between the customer and the shipping/freight company.

Orbus reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. “Standard questions” may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested by an Orbus Representative may delay the claim process. An RMA/Case number may be issued depending on the claim. This number must be used in regards to all correspondence with the issue and adhere to any packaging sent to Orbus for assessment. Failure to adhere RMA/Case information to a package will delay the claim process.

Graphics Limited Warranty
Orbus will not accept the return of a used or custom-made product or graphic.

Orbus guarantees their graphics products under a series of warranties for manufacturing defects covering The Exhibitors’ Handbook®/The Promo Handbook™ and SignPro^® Systems. Under the warranty policies, graphics believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to Orbus for inspection. At the discretion of Orbus, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost standard ground shipping during the first year of the warranty period.

Free replacement graphics cannot be sent until an assessment of the supposed defective product is made. At the discretion of Orbus, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customer’s cost.

Issues that are not covered under the warranties include but are not limited to:

• Standard wear and tear usage
• Mistreatment of product
• Unauthorized alteration
• Natural disasters
• Failure to follow product instruction sheets and labeling
• Incorrect use
• Theft
• Loss
• Vandalism
• Destruction
• Damages occurred while in transit

In cases of warranty disputes, Orbus reserves the right of the final judgment and/or decision on the nature and cause of damage and the fair and applicable warranty response and/or solution.